1. Introduction
Welcome to vc999. We are committed to protecting the privacy and personal data of every user who interacts with our platform. This Privacy Policy outlines the types of information we collect, how that information is used, the circumstances under which it may be shared, and the choices available to you regarding your data.
By accessing or using any part of the vc999 website and services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all players, visitors, and prospective users of vc999, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.
2. Information We Collect
When you register and use vc999, we may collect the following categories of personal data. All data collection is proportionate and purposeful — we do not gather information we do not need.
- Identity data: full name, date of birth, and nationality, collected during account registration to verify you are 21 years of age or older as required by our responsible gaming policy.
- Contact data: email address and mobile number, used for account communications, security alerts, and optional promotional notifications.
- Financial data: deposit and withdrawal transaction references made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — we never store full card or mobile banking credentials on our servers.
- Technical data: IP address, device type, browser type and version, operating system, and session timestamps, collected automatically to ensure platform security and fraud prevention.
- Usage data: pages visited, games played, bet amounts, session duration, and interaction patterns, used to improve our services and personalise your experience on vc999.
Technical and usage data are pseudonymised where possible and are processed in aggregate form for analytics purposes. They are not used to identify you individually without a separate lawful basis.
3. How We Use Your Information
vc999 uses your personal data exclusively to deliver, maintain, and improve the services we provide. The legal bases for processing your data include contract performance, legal obligation, legitimate interest, and, where applicable, your explicit consent. Specific purposes include:
- Creating and managing your vc999 player account, including identity verification and age checks (21+ requirement strictly enforced).
- Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels in Bangladeshi Taka (BDT).
- Sending account-related notifications, security alerts, and — only where you have opted in — promotional communications about bonuses, cricket betting events, or new game launches.
- Detecting, investigating, and preventing fraud, money laundering, underage gambling, and other prohibited activities to keep vc999 safe for all legitimate players.
4. Cookies and Tracking Technologies
vc999 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic patterns. Cookies are small text files stored on your device by your browser. We use the following categories of cookies on our platform:
Essential cookies are strictly necessary for the platform to function — they enable login sessions, game state persistence, and security token verification. These cookies cannot be disabled without breaking core site functionality.
- Analytical cookies collect aggregated data about how visitors use vc999, helping us identify popular games, optimise loading speed, and improve overall platform stability.
- Preference cookies remember your selected language (English or Bengali), currency display, and other personalisation settings so you do not need to reconfigure them on each visit.
- You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality and performance of some features within vc999.
5. Data Sharing and Third Parties
vc999 does not sell, rent, or otherwise commercially transfer your personal data to third parties. However, in the ordinary course of operating our platform, certain data may be shared with carefully selected service partners. All such partners are contractually obligated to handle your data in compliance with applicable privacy standards and to use it solely for the purposes we specify.
Categories of third parties with whom limited data sharing may occur include payment processing partners (such as bKash, Nagad, and Rocket networks for transaction verification), fraud detection and KYC verification services, game content providers such as Pragmatic Play, Evolution Gaming, and Spribe (who may receive anonymised session data for game integrity purposes), and technical infrastructure providers responsible for server hosting, CDN delivery, and platform security monitoring.
6. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:
- Account data and transaction records are retained for a minimum of five years from the date of your last transaction to satisfy anti-money-laundering record-keeping requirements.
- Marketing preference data is retained until you withdraw consent or request removal — you may unsubscribe from promotional emails at any time.
- Technical and analytical data collected via cookies and server logs is typically retained in identifiable form for no more than thirteen months, after which it is aggregated or anonymised.
7. Security of Your Data
Protecting your data is a core responsibility at vc999. We implement a layered security framework that includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and automated anomaly detection to flag suspicious account activity in real time.
While we maintain robust technical and organisational safeguards, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you promptly and take all reasonable steps to mitigate any harm. We encourage you to use a strong, unique password for your vc999 account and to enable two-factor authentication where available.
8. Your Rights and Choices
As a vc999 user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We aim to respond to all valid requests within 30 days.
- Right of access: you may request a copy of the personal data we hold about you at any time, free of charge.
- Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right of erasure: in certain circumstances, you may request that we delete your personal data. This right may be limited where we have a legal obligation to retain records (e.g., anti-money-laundering requirements).
- Right to withdraw consent: where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
9. Children and Minors
vc999 is strictly for adults aged 21 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. Registration on vc999 constitutes a declaration by the user that they meet the minimum age requirement. If we become aware that a minor has registered or provided personal data, we will immediately suspend the account, delete all associated data, and may report the incident to the relevant authorities.
Parents and guardians who believe their child may have registered on vc999 are urged to contact us immediately at [email protected] so we can investigate and take swift corrective action.
10. International Data Transfers
vc999 primarily serves players based in Bangladesh. However, the technical infrastructure that powers our platform may involve servers and service providers located in other countries. Where your data is transferred outside Bangladesh, we ensure that appropriate safeguards are in place, including contractual data protection clauses with all recipients, to maintain a standard of protection equivalent to what you would expect within Bangladesh.
We do not transfer your data to any country or organisation without first ensuring that adequate protections are in place. If you have questions about specific transfer arrangements, please contact us at [email protected].
11. Changes to This Privacy Policy
vc999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your data.
Continued use of the vc999 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and contact us to request account closure.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vc999 handles your personal data, please reach our support team in writing at [email protected]. We are committed to addressing all privacy-related enquiries promptly, professionally, and in full compliance with applicable data protection principles. Our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.